Returns & Refund Policy

Effective Date: 15 July 2025

At Beauxsoi, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

We offer a 14-day return policy, meaning you have 14 calendar days from the day you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the original sealed packaging
  • You must provide a receipt or proof of purchase
  • The product must be in the same condition as when you received it

How to request a return:

  1. Email concierge@dev.beauxsoi.com with your order number and reason for the return
  2. Our team will review your request and send detailed return instructions if accepted
  3. You will be responsible for safely packaging and shipping the item back to us

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a defective, damaged, or incorrect item, notify us within 24 hours of receipt:

  • Email: concierge@dev.beauxsoi.com
  • Include your order number and photos of the item(s) in question

We will review your case and arrange a replacement or refund as appropriate.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund is approved.

If approved:

  • A full refund of the product price will be issued to your original payment method
  • Please allow up to 10 business days for the refund to appear, depending on your bank or credit card issuer

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at concierge@dev.beauxsoi.com.

International Orders – Undelivered Packages

For international shipments:

  • If the courier (Swftbox) fails to deliver after three attempts, you will be eligible for a refund of the product cost
  • Shipping fees, return costs, and customs clearance charges are non-refundable

 

Need Help?

For any questions about returns or refunds, reach out to us: concierge@dev.beauxsoi.com